Designing around the people responding when it matters.
Client
OnCall
Year
2026
A connected mobile experience exploring how volunteer emergency-service members might receive callouts, access incident information, coordinate teams, manage tasks, complete reports and reach training resources through one structured system.
Scope of Work
Research - Starting with volunteer experience.
I began with primary research into how volunteer emergency-service members receive information, coordinate with their teams and manage operational responsibilities. I gathered 22 survey responses across three SES and two RFS units, which helped identify where clearer information, stronger hierarchy and more connected workflows would matter most.
Structure - Turning research into a connected system.
Before designing the final interface, I mapped how callouts, incident details, team coordination, tasks, reporting and training could connect within one experience. Information architecture and user flows helped define what needed to stay immediately accessible and how members could move through an incident without losing context.
Final Experience - Designing for clarity when information matters.
The final interface uses clear hierarchy, reusable components and distinct priority states to keep operational information easy to scan. Repeated patterns across incidents, teams and tasks create consistency, while the prototype brings the separate features together as one connected mobile product experience.
